Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: March 2026
Airmax Internet L.L.C. ("Airmax", "we", "our", or "us") respects the privacy of our customers, visitors, and users of our services. This Privacy Policy explains how we collect, use, protect, and manage personal information when you interact with our websites, services, advertisements, and communication systems.
By using our website, submitting information through our forms, or using our internet services, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Airmax Internet may collect the following types of information when you interact with our services:
PERSONAL INFORMATION
This may include:
- Name
- Phone number
- Email address
- Service address
- Billing address
- Account information
- Payment information (processed through secure third-party payment providers)
This information is typically collected when you:
- Submit a service availability request
- Sign up for internet services
- Contact customer support
- Submit forms through advertisements
- Communicate with our company
TECHNICAL INFORMATION
When visiting our website or using our services, we may also collect technical data including:
- IP address
- Device type
- Browser type
- Operating system
- Website usage data
- Network diagnostic data necessary to provide service
This information helps us maintain network security, improve performance, and diagnose service issues.
2. HOW WE USE YOUR INFORMATION
Airmax Internet uses collected information only for legitimate business purposes including:
Service Updates
We may also use your contact information to provide updates about:
- Installation scheduling
- Service outages
- Maintenance notifications
- Customer support communications
3. INFORMATION SHARING
Airmax Internet does not sell, rent, or trade personal information to third parties.
Information may only be shared in the following circumstances:
SERVICE PROVIDERS
We may share limited information with trusted third-party providers necessary to operate our services, such as:
- Payment processors
- Billing systems
- Customer support platforms
- Network monitoring systems
These providers are required to maintain strict confidentiality and may only use the information to perform services on our behalf.
LEGAL REQUIREMENTS
Airmax Internet may disclose information if required to:
- Comply with applicable laws or regulations
- Respond to valid legal requests such as subpoenas or court orders
- Protect the rights, property, or safety of Airmax Internet, our customers, or the public
4. NETWORK PRIVACY AND MONITORING
As an Internet Service Provider, Airmax Internet may collect limited network information necessary to operate and secure our network infrastructure. This may include:
- Traffic usage statistics
- Network diagnostic logs
- Security monitoring information
Airmax Internet does not monitor or inspect the content of customer communications except where necessary to:
- Maintain network performance
- Investigate abuse or security incidents
- Comply with legal obligations
5. DATA SECURITY
Airmax Internet takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, or misuse. These protections may include:
However, no system can guarantee absolute security, and users should take precautions to protect their own information as well.
6. COOKIES AND WEBSITE TRACKING
Our website may use cookies or similar technologies to:
- Improve website performance
- Analyze website usage
- Remember user preferences
Users may disable cookies through their browser settings, though some website features may not function properly.
7. THIRD-PARTY LINKS
Our website or advertisements may contain links to third-party websites. Airmax Internet is not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party sites they visit.
8. DATA RETENTION
Airmax Internet retains personal information only as long as necessary to:
- Provide services
- Maintain customer accounts
- Comply with legal and regulatory requirements
- Resolve disputes or enforce agreements
9. YOUR PRIVACY RIGHTS
Customers may request to:
Review their personal information
Update incorrect information
Request account information changes
Requests may be submitted by contacting our support team.
10. CHILDREN'S PRIVACY
Airmax Internet services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.
11. POLICY UPDATES
Airmax Internet may update this Privacy Policy periodically to reflect changes in services, legal requirements, or operational practices.
Updates will be posted on our website with the revised effective date.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your information, please contact us.
Mon-Fri: 10am-6pm