QUESTIONS & ANSWERS

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Packages & Services
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Billing
Contact US
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Support
Antenna & Router Troubleshooting
WI-FI Password
+ - What services does Airmax Internet provide?
Airmax Internet provides high-speed internet services to rural areas, offering reliable and cost-effective service. We provide internet plans suitable for web browsing, social media, video streaming, and more.
 
+ - What are the available internet packages?
We offer four main packages:
  • Starter (50 Mbps): Ideal for basic web browsing and email. for 39.99 plus tax
  • Advance (100 Mbps): Perfect for social media, streaming, and video calls. for 59.99 plus tax
  • Supreme (150 Mbps): Suited for online gaming, video streaming, and multiple users. for 79.99 plus tax
  • Ultimate (200 Mbps): Best for heavy usage, high-definition video streaming, and large families. for 99.99 plus tax
+ - Where is Airmax Internet available?
Airmax Internet services are primarily available in Golden Valley AZ and surrounding areas, designed to bring connectivity to regions with limited access to broadband services.
 
+ - Does Airmax Internet offer VoIP services?
+ - How do I make payments for my Airmax Internet services?
You can make payments via our payment through our billing system. Simply log in to your account on our website, navigate to billing, and follow the payment instructions.
 
+ - How do I contact customer support?

We provide multiple ways to contact us:

+ - How Can I Pay My Bill?
  • Online Payment: You can pay your bill online by logging into your AirMax account at My Account

     
  • By Phone: Call our billing department at 928-565-6707 to make a payment over the phone.
+ - How Do I View My Billing Statement?
  • Online Account: Log in to your AirMax account to view your current billing statement, payment history, and download past invoices.

     
  • Email Statement: As part of our streamlined billing process, Airmax sends all invoices exclusively to your registered email address. Please check your inbox for this month's invoice.

    If you have any questions or need assistance, please contact us at 928-565-6707.
+ - What Should I Do If I Can't Pay My Bill On Time?
Contact Support: If you are unable to pay your bill by the due date, please contact our billing department at 928-565-6707 as soon as possible.We may be able to offer a payment extension or discuss other options.
 
+ - How Do I Update My Payment Information?
Online Account: Log in to your AirMax account, go to settings, payments section, and update your payment information. You can add a new credit/debit card or update existing details. If you have any questions or need assistance, please contact us at 928-565-6707.
 
+ - What Payment Methods Are Accepted?
Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, Discover and American Express.
 
+ - Can I use my own router with Airmax Internet?
Yes, you can use your own router with our internet service. However, we recommend using a router compatible with our network to ensure the best possible performance. Please contact our support team if you need assistance in configuring your router.
 
+ - Router Not Connecting to the Internet
  • Locate the POE (Power over Ethernet): Find the small white brick that powers your antenna outside your home. Unplug it from the wall, wait 5 seconds, then reconnect. Allow 60 seconds for the antenna to reconnect to the tower.

     
  • Check Internet: Check if your internet is working. If not, proceed to the next step.

     
  • Restart Wireless Router: Disconnect your wireless router from the wall, wait 5 seconds, and reconnect.

     
  • Check the Internet Again: Verify if your internet is now working. If not, continue to the next step.

     
  • Inspect Cables: Ensure all cables are securely connected. Pay special attention to the cable from the POE brick's LAN port; it should be connected to the WAN port on your router.

     
  • Recheck Internet: Recheck your internet connection. If the issue persists, contact AirMax Internet support for further assistance.
+ - Slow Internet Speed
  • Reboot the Router: Restarting your router can help resolve temporary issues that might be causing slow speeds.
  • Minimize Device Load: Too many devices connected to the router may slow your internet. Try disconnecting devices you aren’t using.
  • Move the Router: Place the router in a central location away from walls or electronic devices that may cause interference.
+ - Wi-Fi Signal Issues
  • Change Wi-Fi Channel: Interference from nearby Wi-Fi networks can cause signal issues. Log into your router settings and try changing the Wi-Fi channel.
  • Use 5GHz Band: If your router supports dual-band, consider switching to the 5GHz band for better performance in shorter ranges.
  • Reposition Antennas: If your router has external antennas, adjust them to improve signal strength.
+ - No Lights on Router
  • Power Check: Ensure that the power cable is securely connected and that the power outlet is working.
  • Try a Different Outlet: Plug the router into a different power outlet to rule out a faulty outlet.
+ - Forgot Wi-Fi Password

  • Check Your Router Label: Many routers have the default Wi-Fi name (SSID) and password printed on a label, usually on the back or bottom of the router.

  • Custom Passwords: If your installer set a custom password, Airmax does not store or keep copies of Wi-Fi passwords for security reasons.

  • Need Help Finding It? If you cannot locate your Wi-Fi password, please contact Airmax Support at 928-565-6707. Our team can assist you in accessing your router to recover or reset your Wi-Fi password.